Terms & Conditions

These Terms & Conditions outline the rules and regulations for the use of our website and services. By accessing this website and using our platform, you agree to comply with and be bound by the following terms. If you do not agree with any part of these terms, please do not use our services.

1. Eligibility

By using our platform, you represent and warrant that you are at least 18 years old or have the permission of a legal guardian. If you are under the age of 18, you must have the consent of a parent or guardian to use our services.

2. Account Registration

To access certain features of the platform, you may be required to create an account. You agree to provide accurate, current, and complete information during the registration process and to update such information to keep it accurate, current, and complete. You are responsible for safeguarding your account password and for any activities or actions under your account.

3. User Responsibilities

• Users must provide accurate and complete information when placing an order.
• Users agree not to misuse the platform, including but not limited to spamming, hacking, or engaging in any illegal activities.

4. Payments and Fees

All payments for orders are processed through our third-party payment processors. By placing an order, you agree to pay all applicable fees and charges associated with your order. Prices and availability of products are subject to change without notice.

Cancellations and Modifications

Orders may be canceled or modified according to the cancellation policy of the respective vendor. Swarn Astitva Jewels Pvt Ltd is not responsible for any disputes arising from cancellations or modifications of orders.

5. Limitation of Liability

Swarna Astitva Jewels Pvt Ltd is not liable for any indirect, incidental, special, consequential, or punitive damages, including loss of profits, data, use, goodwill, or other intangible losses resulting from your access to or use of the service.

6. Intellectual Property

All content, trademarks, service marks, logos, and other intellectual property on the platform are the property of Swarna Astitva Jewels Pvt Ltd or its licensors. You may not use, reproduce, distribute, or create derivative works without our express written consent.

7. Termination

We may terminate or suspend your account and access to the platform at our discretion, without notice, for conduct that we believe violates these Terms & Conditions or is harmful to other users of the platform, us, or third parties, or for any other reason.

8. Changes to Terms

We reserve the right to modify these Terms & Conditions at any time. We will notify you of any changes by posting the new terms on this page and updating the "Effective Date" at the top of these terms. Your continued use of the platform after any modifications constitutes acceptance of the new terms.

9. Governing Law

These Terms & Conditions are governed by and construed in accordance with the laws, without regard to its conflict of law principles. Any disputes arising from these terms shall be resolved in the kanpur judician only.

Return Policy

We do not provide any return.

We only offer exchanges in the case of defective products.

• The exchange will be done once we receive the product in the same condition within 2 days.
• All tags and bills must be included.
• The exchanged product will be delivered within 3–5 working days.

Shipping Policy

Shipping will be initiated once we receive the order.

The shipment will be delivered around 4 to 15 working days.

Refund Policy

Strictly no refunds or returns are allowed.

Privacy Policy

Your privacy is important to us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our services. Please read this policy carefully. If you do not agree with the terms of this Privacy Policy, please do not access the site.

1. Information We Collect

1.1 Personal Information

We may collect personal information that you provide to us, such as:

• Contact Information: Name, email address, phone number.
• Account Information: Username, password, and other registration details.
• Location Information: When you use our services to find nearby vendors, we may collect your location data.

1.2 Usage Data

We automatically collect certain information when you visit our site, including:

• Device Information: Information about your device, including IP address, browser type, and operating system.
• Usage Information: Details about your interactions with our website, such as pages visited, time spent on the site, and other diagnostic data.

1.3 Cookies and Tracking Technologies

We use cookies and similar tracking technologies to track the activity on our website and store certain information. You can control the use of cookies through your browser settings.

2. How We Use Your Information

We use the information we collect for various purposes, including:

• To Provide and Maintain Our Service: To connect you with nearby vendors based on your location.
• To Manage Your Account: To manage your registration as a user and facilitate your access to the services.
• To Communicate with You: To send updates, notifications, and information related to your account or orders.
• For Marketing Purposes: To provide you with news, special offers, and general information about other goods, services, and events unless you have opted not to receive such information.
• To Improve Our Services: To understand how our services are used and to improve our offerings.

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